RETURNS & EXCHANGE
YOUR RETURN AND EXCHANGE QUESTIONS ANSWERED
Can I return or exchange uniforms if it doesn’t fit? +
Please choose carefully as you are not entitled to a refund if you simply change your mind. Total Image Group will offer a replacement or refund if the garment is or becomes faulty through no fault of your own.
What is the timeframe for requesting a return or exchange? +
You can request a return or exchange within 14 days of receiving your order.
How do I initiate a return or exchange? +
Initiate a return or exchange by submitting a request in the Orders section of your online store or by contacting TIG HELP HUB via the form below.
Return Process
- Lodge Return
Login to your account → My Account → Orders → Click Return - Select Return Details
Choose Quantity, Reason, and Action (Exchange or Store Credit) - Submit Return
Follow the on-screen prompts → Click Submit - Print Return PDF
Download and print the Return PDF → Include it with the unworn item
An email confirmation with the return details will also be sent to the customer.
Send your returned items to the address below:
TOTAL IMAGE GROUP
Attn: [Company/Organization Name] RETURNS
PO BOX 199 WESTGATE NSW 2048
What condition must items be in for a return or exchange? +
Item(s) must be returned to Total Image Group within 14 days of invoice date, unworn and unwashed.
Is there a fee for exchanging items? +
We do not accept exchanges, so no fees apply.
How long does it take to process a return or exchange? +
The processing time for returns or exchanges can vary, but you should expect an update once your return is processed.
Who covers the cost of return shipping? +
Customers are responsible for return shipping costs, except when returning faulty products.
What should I do if my exchange size is unavailable? +
If your requested exchange size is unavailable, our customer service team will assist you with alternative options.
What happens if I return an item without its original packaging? +
A $3.00 ex GST repackaging fee will apply if garments are not returned in their original packaging.
What if my garment is faulty? +
If Total Image deems the garment faulty, a replacement/repair or refund will be organised for the staff member. Any refund will be given in the same form that the customer used to purchase the item. If a garment is not deemed faulty then the goods cannot be sent back unless a $15.00 ex GST re-delivery fee has been paid.
For return of faulty garment please first contact our Customer Service department who will undertake initial review and arrange return/replacement if deemed faulty. Reach out to the TIG HELP HUB via the form below.